4311 BAR ATTENDANTS AND BARISTAS
BAR ATTENDANTS AND BARISTAS prepare, mix and serve alcoholic and non-alcoholic drinks to patrons in bars in licensed establishments, and prepare and serve espresso coffee and other hot beverages to patrons in cafes, coffee shops and dining establishments.
Skill Level: 4
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks:
- preparing, serving and selling cocktails, mixed drinks, bottled, canned and other alcoholic and non-alcoholic beverages, and a variety of coffee beverages such as lattes, cappuccinos and other espresso-based beverages
- cleaning and maintaining bar service areas, coffee-making areas and espresso machines
- collecting payment for sales and operating cash registers
- promoting services and products
- washing glassware and arranging bottles and glasses
- tapping kegs and attaching supply lines
- replenishing drink dispensers, shelves and refrigerators
- selling light snacks
- selecting and grinding coffee
Related Occupations:
- 431111 Bar Attendant
- 431112 Barista
431111 BAR ATTENDANT
Alternative Title: Bar Steward
Prepares, mixes and serves alcoholic and non-alcoholic drinks to patrons in a bar in a licensed establishment.
Skill Level: 4
431112 BARISTA
Prepares and serves espresso coffee and other hot beverages to patrons in a cafe, coffee shop, restaurant or dining establishment.
Skill Level: 4
4312 CAFE WORKERS
CAFE WORKERS sell and serve food and beverages for consumption on premises in cafes and similar establishments.
Skill Level: 5
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.
In Australia:
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)
NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.
Tasks:
- preparing and serving food and beverages for consumption on the premises
- taking customers' food and beverage orders
- operating cash registers, accepting payments and preparing sales invoices
- clearing away used dishes and cutlery from tables when customers are finished
- cleaning and preparing tables for use
- washing dishes, cutlery and cooking utensils
- cleaning cafe equipment such as coffee grinders, espresso machines and ice makers
- participating in stocktakes and assisting in putting away new stock
- providing backup to other cafe employees
Related Occupation:
- 431211 Cafe Worker
431211 CAFE WORKER
Alternative Titles:
- Cafe Assistant
- Cafe Attendant
Sells and serves food and beverages for consumption on premises in a cafe or similar establishment.
Skill Level: 5
Specialisation:
- Canteen Attendant
4313 GAMING WORKERS
GAMING WORKERS provide gaming services within casinos and other gambling establishments.
Skill Level: 4
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks:
- ensuring that games operating in the casino pit run smoothly
- monitoring cash drops to cashiers and chip transactions
- observing incidents and settling disputes arising at gaming tables
- dealing games in accordance with casino rules, policies and procedures and ensuring that bets are placed within the rules of the game
- checking that appropriate betting limit signs are in place
- checking playing cards
- verifying cash and colour chip change involving larger amounts with the casino gaming inspector
- advising patrons about the rules and etiquette of games
- counting the amount of cash chips in the float and entering a closer slip with the corresponding amount in the cash total
- calculating and paying winning bets
Related Occupation:
- 431311 Gaming Worker
431311 GAMING WORKER
Alternative Title: Croupier
Provides gaming services within a casino or other gambling establishment.
Skill Level: 4
Specialisations:
- Casino Gaming Inspector
- Gaming Pit Boss
4314 HOTEL SERVICE MANAGERS
HOTEL SERVICE MANAGERS supervise and coordinate the activities of hotel service workers.
Skill Level: 3
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate III including at least two years of on-the-job training, or AQF Certificate IV (ANZSCO Skill Level 3)
In New Zealand:
NZ Register Level 4 qualification (ANZSCO Skill Level 3)
At least three years of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks:
- determining work requirements and allocating duties to Commercial Housekeepers, Luggage Porters and Doorpersons
- conferring with managers to coordinate activities with other organisational units
- maintaining attendance records and rosters
- explaining and enforcing safety regulations
- overseeing the work of the unit and suggesting improvements and changes
- conferring with workers to resolve grievances
- may perform front office and hotel reception duties
Related Occupation:
- 431411 Hotel Service Manager
431411 HOTEL SERVICE MANAGER
Alternative Title: Hotel Service Supervisor
Supervises and coordinates the activities of hotel service workers.
Skill Level: 3
Specialisations:
- Front Office Manager (Hotel)
- Head Housekeeper
- Head Porter (Hotel)
- Hotel Concierge
- Hotel Office Manager
4315 WAITERS
WAITERS serve food and beverages in hotels, restaurants, clubs and dining establishments.
Skill Level: 4
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below.
In Australia:
AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand:
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
At least one year of relevant experience may substitute for the formal qualifications listed above. In some instances relevant experience and/or on-the-job training may be required in addition to the formal qualification.
Tasks:
- setting and arranging tables
- greeting customers and presenting them with menus and beverage lists
- taking orders and relaying them to kitchen and bar staff
- serving food and beverages
- opening bottles and pouring beverages
- clearing tables and returning dishes and cutlery to kitchen
- removing empty bottles and used glasses from tables, and refilling and replacing glasses
- collecting payments for sales and operating point of sales machines and cash registers
- may recommend wines to complement food
Related Occupation:
- 431511 Waiter
431511 WAITER
Alternative Title: Food and Beverage Attendant
Serves food and beverages in a hotel, restaurant, club or dining establishment.
Skill Level: 4
Specialisations:
- Drink Waiter
- Formal Service Waiter
- Silver Service Waiter
- Sommelier
- Wine Steward
4319 OTHER HOSPITALITY WORKERS
This unit group covers Hospitality Workers not elsewhere classified.
It includes Bar Usefuls or Bussers, and Doorpersons or Luggage Porters.
Skill Level: 5
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below.
In Australia:
AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)
In New Zealand:
NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
For some occupations a short period of on-the-job training may be required in addition to or instead of the formal qualification. In some instances no formal qualification or on-the-job training may be required.
Related Occupations:
- 431911 Bar Useful or Busser
- 431912 Doorperson or Luggage Porter
- 431999 Hospitality Workers nec
431911 BAR USEFUL OR BUSSER
Alternative Titles:
- Bar Back
- Glassie
Cleans and maintains public areas in a bar, club or dining establishment by collecting and returning dishes, cutlery and glasses to the kitchen or bar, wiping tables, bars and spillages, and emptying bins and ashtrays.
Skill Level: 5
431912 DOORPERSON OR LUGGAGE PORTER
Assists guests in an accommodation establishment or passengers in a transport terminal by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.
Skill Level: 5
431999 HOSPITALITY WORKERS NEC
This occupation group covers Hospitality Workers not elsewhere classified.
Skill Level: 5
Occupations in this group include:
- Cloakroom Attendant
- Hotel Cellar Hand
- Property Steward
- Uniform Room Attendant